Kids by age · Easy 7-day size swaps · Cash on delivery
Dr Viyaan

Dr Viyaan

Shipping policy

Where we ship

We currently ship across India to serviceable pincodes. If a courier cannot reach your pin, checkout or the warehouse team will tell you and we will refund prepaid amounts.

Methods and fees

  • Standard — usually 4–6 working days after pack. ₹99, free when the bag is ₹2,999 or more (before coupon, as shown at checkout).
  • Express — usually 1–2 working days after pack. ₹199.
  • Cash on delivery — extra ₹40, collected with the order. Prepaid (UPI / cards) has no COD fee.

Taxes on items are already in the product price. The checkout breakdown shows items, coupon, shipping, and COD before you pay.

Dispatch

Confirmed orders are packed in the order they arrive, subject to stock. You will get the order number on confirmation. Tracking and courier name appear on the order once we hand it over.

Delays

Festive weeks, remote pins, and weather can add days. We will update the order page when we have a new estimate. We are not liable for courier delays beyond handing the parcel over.

Failed delivery

If nobody is available after the courier’s attempts, the parcel may return to us. Write to us with the order number; we can reship (fresh shipping may apply) or refund.

Size swaps and returns

You have 7 days from delivery to ask for a size swap on unused pieces with tags on. Write to the email or WhatsApp in the footer with the order number, SKU, and the age band you need. If that size is gone, we will refund that line. Return shipping for a size swap we got wrong is on us; a change of mind may be on you.

Damaged or wrong item

Photograph the parcel and the piece on the day it arrives and write to us. We will replace or refund after we confirm.

Guest tracking

Guest orders use the order number plus the delivery phone on the Order tracking page.